This Cookie Policy explains how XploreByte Solutions (“XploreByte”, “we”, “us”, or “our”) uses cookies and similar technologies when you visit https://xplorebyte.com or use the XploreByte SaaS platform (the “Service”).

This policy should be read together with our Privacy Policy.

1) What Are Cookies

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help websites function properly, improve user experience, enhance security, and provide analytics.

Cookies may be:

Session cookies – deleted when you close your browser
Persistent cookies – stored until expiration or manual deletion

2) Types of Cookies We Use

A. Essential (Strictly Necessary) Cookies

These cookies are required for the operation of the Service and cannot be disabled.

They are used for:

User authentication and session management
Account security
CSRF protection
Rate limiting and abuse detection
Load balancing and infrastructure reliability

Without these cookies, the Service cannot function properly.

B. Performance & Analytics Cookies

We may use analytics tools to understand how users interact with the Site and Service.

These cookies help us:

Measure usage patterns
Monitor feature adoption
Improve performance and reliability
Diagnose errors

If used in jurisdictions where consent is required (e.g., EEA/UK), these cookies are only activated after user consent through a cookie banner.

We do not use analytics cookies for behavioral advertising.

C. Preference Cookies

These cookies store user preferences such as:

Language selection
Dashboard settings
Interface configurations

They improve usability but are not strictly necessary.

D. Security Cookies

Security-related cookies are used to:

Detect suspicious activity
Prevent unauthorized access
Protect against fraud and abuse
Maintain session integrity

These cookies are critical for protecting both the platform and customer data.

3) WhatsApp & Meta Integration

XploreByte integrates with the WhatsApp Business (Cloud) API, which operates through secure server-to-server communication.

Important clarification:

WhatsApp Cloud API interactions do not rely on browser cookies.
Message sending, webhook events, and WhatsApp asset management occur via secure backend API calls.
XploreByte does not set third-party WhatsApp cookies on users’ browsers through this integration.
Any cookies set by Meta domains (e.g., during Facebook Login for Business) are governed by Meta’s own privacy and cookie policies.

4) Third-Party Cookies

Where applicable, we may use trusted third-party service providers such as:

Hosting providers
Payment processors
Analytics providers

These providers may set cookies as part of delivering their services. Their data practices are governed by their respective privacy policies.

We do not sell cookie data or use cookies for cross-site advertising or profiling.

5) Managing Cookies

You can manage or disable cookies through your browser settings.

Please note:

Disabling essential cookies may prevent access to certain features.
Disabling analytics cookies may limit our ability to improve performance.
Where legally required (e.g., EEA/UK), we provide a cookie consent banner allowing you to manage non-essential cookies.

6) Retention

Cookies are retained for varying durations depending on purpose:

Session cookies: until browser close
Authentication cookies: for session duration or defined expiry
Analytics cookies: per provider settings
Security cookies: as required for risk mitigation

7) Changes to This Policy

We may update this Cookie Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

8) Contact

XploreByte Solutions
HNo 279, WardNo 5
Bawani Khera, Bhiwani
Haryana – 127032
Email: support@xplorebyte.com