Industry · Beauty & Cosmetics
Sell more beauty products with WhatsApp-first commerce.
Product discovery, personalised shade recommendations, in-chat checkout, and automated repeat-purchase flows — built for beauty brands that sell through conversation.
2.8×
higher repeat purchase rate with WhatsApp follow-ups
35%
fewer abandoned carts with in-chat checkout
24/7
automated product discovery and support
Where Revenue Leaks
Three problems every beauty brand recognises
Customers abandon before checkout
Shoppers browse products on Instagram or a website, ask questions on WhatsApp, then drop off when sent to a separate store link to complete their order.
Repeat buyers aren't being activated
One-time buyers never hear from you again unless they return on their own. Without automated re-engagement, lifetime value stays low.
Shade matching and consultations don't scale
Customers want personalised help — right shade, right skin type, right routine. Answering individually across DMs and chats is impossible at volume.
How It Works
From first message to repeat customer in three steps
Customer discovers your brand
From an Instagram ad, a website chat widget, or a QR code at your counter — conversation starts in WhatsApp.
Bot recommends the right product
Skin type, tone, and preference captured in guided questions. The right product is recommended immediately.
Purchase and post-sale retention
Order confirmed in-chat, payment link sent, delivery updates automated, and restock nudge triggered at 30 days.
Capabilities
Everything a beauty brand needs to sell on WhatsApp
WhatsApp product catalog
Show your full range — shades, SKUs, prices — inside WhatsApp. Customers browse, pick, and order without leaving the chat.
Personalised shade recommendations
Bot asks skin tone, undertone, and finish preference — then recommends the right product. Scales without adding staff.
Restock and replenishment nudges
Auto-message customers when their usual product is back, on sale, or when it's been 30 days since their last order.
Post-purchase review collection
Trigger a review request 7 days after delivery. Positive reviews push to Google; negative ones create a support ticket.
Launch & sale broadcast campaigns
Send new collection launches, flash sales, and festive offers to segmented lists — with open rate and conversion tracked per send.
In-chat order and payment
Customers browse, select, and pay — entirely in WhatsApp. No redirect, no abandoned cart, no lost sale at checkout.
Product Discovery
Let customers find the right shade without visiting a store
A guided bot conversation captures skin tone, undertone, concern, and finish preference — then recommends the right product from your range. Every recommendation is personalised and instant, at any volume.
- Shade and formula recommendations via guided bot questions
- Full product catalog with images and prices shown in-chat
- Add to cart and checkout without leaving WhatsApp
Campaigns & Launches
Get new collections in front of the right customers — instantly
Segment your customer base by purchase history, skin type, or product interest and broadcast targeted campaign messages. Track which sends drive clicks, replies, and purchases — and improve every launch.
- Broadcast new launches to segmented customer lists
- Festive sale and restock alerts with open rate tracking
- Campaign ROI measured per send — not estimated
Retention & Repeat Sales
Turn one-time buyers into loyal customers automatically
Automated post-purchase sequences keep your brand present after the sale — restock reminders, routine tips, birthday offers, and loyalty rewards — all sent at exactly the right time.
- Replenishment nudge at 30 days post-purchase
- Birthday and anniversary offers triggered automatically
- Review request 7 days after delivery
Get Started
Your customers are already on WhatsApp. Meet them there.
Join beauty brands using XploreByte to drive discovery, increase repeat purchases, and build customer relationships — all inside WhatsApp.